Hello friends, Steps to Reboot a Router and Modem- 1- Unplug the router and the modem. 2- Wait at least 30 seconds. 3- Plug in the modem. 4- Wait at least 60 seconds. 5- Plug in the router. 6- Wait at least 2 minutes. 7- When the router and modem restart, test to see if the problem went away. For more info- Netgear Orbi Setup Orbi Login