Hello friends, To hard reset on Roku- 1- Press and hold the “Reset” button on the back or bottom of the device for about 20 seconds. 2- Some models will require a paper clip to press the button. 3- Continue to hold the”Reset” button, then remove the Power cord from the back of the unit. 4- Release the”Reset” button, then plug all of the cords back into the device. For more info- Roku Com Link Code Roku Com Link Activation Code