Portal Industrial Cartagena Colombia - Forum - Contacts

If your SHEIN package missing, here are the steps you can take to handle the situation:

1. Check the tracking status: The first step is to check the tracking status of your package. You can track your package using the tracking number provided by SHEIN.

2. Contact SHEIN customer service: Contact SHEIN customer service to report your missing package. You can contact them via phone, email, or chat. Provide them with your order details, tracking number, and any other relevant information.

3. Check with your neighbors and building manager: If you live in an apartment or a building with multiple units, check with your neighbors to see if they have received your package by mistake.

4. Contact the shipping carrier: If SHEIN is unable to locate your missing package, you can contact the shipping carrier.

5. File a claim: If your package is still missing after contacting SHEIN and the shipping carrier, you may need to file a claim. You can file a claim with SHEIN or the shipping carrier, depending on the specific situation.

6. Wait for resolution: After filing a claim, you will need to wait for the company to investigate the matter and provide a resolution.

In conclusion, if your SHEIN package is missing, follow these steps to handle the situation. Start by checking the tracking status and contacting SHEIN customer service.

If the package is still missing, check with your neighbors and building manager and contact the shipping carrier.

If the package cannot be found, file a claim and wait for the company to provide a resolution.