For passengers traveling between China and Hong Kong, the Hong Kong Airlines NKG Terminal at Nanjing Lukou International Airport offers crucial connectivity. Although the terminal has contemporary amenities including lounges, retail stores, and expedited check-in desks, passenger flow and efficiency could be enhanced during periods of high travel demand. Even though the terminal is in a prime location, during peak hours it might seem congested and unseated. Although Hong Kong Airlines' dedication to providing high-quality service is clear, improving space management and cutting wait times could improve the overall NKG Terminal traveler experience even more.