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My friends and I had a wonderful experience with the Kenya Airways Brussels Office after we encountered a surprise baggage problem. We had come in from Nairobi, but one of the bags was delayed. Rather than panic, we proceeded directly to the office seeking help. The employees promptly took our information and located the lost bags. They informed us that it was already put on the first available flight and would be shipped to our doorstep within 24 hours. True enough, the next day, our luggage was delivered to our doorstep in top condition! We really enjoyed their efficiency and communication during the process. They kept us informed by phone and email, so we didn't have to worry about anything. What a relief! If you ever require help with Kenya Airways flights or baggage information, I strongly suggest stopping by their Brussels office. Their staff is knowledgeable, professional, and truly cares about passengers. Thank you, Kenya Airways, for an incredible service!