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Traveling with a service animal can make a world of difference for passengers with disabilities. These highly trained companions provide vital support, helping individuals navigate public spaces, manage daily tasks, and stay safe. When flying, however, it’s important to know the airline’s policies and what to expect before, during, and after your trip.

Virgin Atlantic understands the unique needs of passengers traveling with service animals and offers dedicated support through its Virgin Atlantic Special Assistance program. In this blog, we’ll guide you through the process, from booking to boarding, and highlight everything you need to know for a stress-free journey with your service animal.

What Is a Service Animal?

A service animal is a trained companion that assists a person with a disability—such as visual, hearing, mobility, or medical needs. These animals are not pets; they are working animals trained to perform specific tasks that support their handler’s independence and safety.

Virgin Atlantic recognizes and accommodates service animals in the cabin, in accordance with applicable regulations and guidelines.

Virgin Atlantic Special Assistance for Service Animal Travel

Flying with a service animal requires proper coordination, and Virgin Atlantic Special Assistance is here to help every step of the way. From ensuring the animal meets travel requirements to providing a smooth airport and in-flight experience, the team is trained to support passengers with dignity, respect, and care.

1. Booking Your Flight with a Service Animal

To travel with a service animal, it’s essential to notify Virgin Atlantic in advance—ideally when booking your flight or at least 48 hours before departure.

You can request Virgin Atlantic Special Assistance via:

• Online Booking: Indicate that you are traveling with a service animal.

• Manage My Booking: Update your request after you’ve booked.

• Phone Support: Call the Special Assistance team for personalized guidance.

You’ll need to provide documentation confirming that your animal is a trained service animal. This may include:

• Veterinary and vaccination records

• Proof of service animal training

• Documentation of your disability (in accordance with international regulations)

2. At the Airport

When you arrive at the airport, Virgin Atlantic Special Assistance staff will be ready to assist you and your service animal through:

• Check-in at dedicated counters

• Security screening assistance

• Accessible routes through the terminal

• Priority boarding so you and your animal can settle in early

The team ensures your animal’s needs are respected, and any airport procedures are completed as smoothly as possible.

3. Onboard the Aircraft

Once onboard, the cabin crew—trained in disability awareness and animal etiquette—will assist you with:

• Seating accommodations to provide adequate space for your service animal (usually in front of your seat)

• Briefing on in-flight safety procedures that apply to you and your animal

• Hydration support (such as providing water for the animal if needed)

It’s important to note:

• Service animals must remain harnessed or leashed throughout the flight.

• They should behave calmly and remain at your feet without blocking aisles.

• Virgin Atlantic does not permit emotional support animals as service animals unless they are fully trained to perform specific disability-related tasks.

4. Upon Arrival

Once you land, Virgin Atlantic Special Assistance continues to support you and your animal by:

• Helping you disembark the plane first or with reduced crowding

• Assisting with airport navigation to reach baggage claim or customs

• Coordinating with ground services at your destination for a smooth transition

If you are entering a country with strict animal import laws, Virgin Atlantic can help you understand and meet those requirements in advance.

Tips for a Smooth Journey with Your Service Animal

To ensure everything goes smoothly, keep these tips in mind:

• Book early and submit all necessary documentation in advance

• Bring a harness, leash, and ID vest (if applicable)

• Pack a small travel kit with food, water, and waste bags

• Acclimate your service animal to airports and long flights if possible

• Use airport relief areas when available, or ask staff for directions to pet-friendly zones

Final Thoughts

Traveling with a service animal doesn’t need to be complicated. With the right preparation and the dedicated support of Virgin Atlantic Special Assistance, you can enjoy a comfortable, dignified, and empowering travel experience. Virgin Atlantic is committed to making its flights accessible and inclusive—so every passenger, regardless of ability, feels welcomed and supported.