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Travelers on Ethiopian Airlines can avail themselves of several services from the airline's Toronto headquarters. The office, which is situated in Toronto, Ethiopian Airlines Toronto Office canada, helps with scheduling modifications, ticketing, and booking flights. Inquiries regarding refunds, special travel requests, and luggage policies are also available to passengers. The office handles customer care requests and oversees the administration of ShebaMiles, Ethiopian Airlines' frequent flyer program. The Toronto office is open during regular business hours to assist passengers with issues or offer advice on travel plans. It provides both in-person and remote assistance alternatives to fulfill their needs.