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Travelers can avail themselves of a variety of services from the Southwest Airlines office located at Jacksonville International Airport. The office, Southwest Airlines Jacksonville Office which can be found in Concourse C, helps with customer inquiries, check-ins, and flight reservations. For assistance with luggage handling and specific accommodations, passengers can approach the ticketing counter or use the self-service kiosks. Southwest provides assistance for travelers with special needs and has a liberal baggage policy that enables two free checked bags. Travelers from JAX frequently go to Baltimore, Chicago, and Orlando. Southwest Airlines guarantees a seamless travel experience for both business and leisure travelers in Jacksonville by emphasizing flexibility and customer service.