Portal Industrial Cartagena Colombia - Forum - Contacts

The airline's response to delays, including available assistance and possible compensation for impacted passengers, is described in  United Airlines Flight Delay Compensation Policy. Travelers may be compensated in the form of travel credits, meal vouchers, or hotel accommodations for prolonged delays that are under United's control, like as mechanical problems. The reason, duration, and location of the delay determine the eligibility and amount of compensation. Depending on the delay length and distance, United may offer monetary compensation for delays covered by EU261 legislation. In exceptional situations, United provides rebooking assistance and travel credits, but generally speaking, delays caused by bad weather or unavoidable circumstances are not reimbursed. The airline's mission is to reduce passenger inconvenience during delays by offering equitable options.