Hainan Airlines Cleveland Office necessary services such ticket buying, answering questions, and helping with flight-related problems. Although the office is a crucial point of contact for travelers in the area, some patrons complain about inconsistent service quality, especially with relation to wait times and communication effectiveness. Improving the office's responsiveness and personnel training could improve the entire customer experience, especially considering Hainan Airlines' expanding presence in the United States, which includes flights to key cities in China and beyond. Additional benefits for passengers located in Cleveland would come from streamlining procedures and offering bilingual help.