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I had a great day at the British Airways Austin Office All my problems were resolved by the friendly staff. They helped me change my flight and the procedure was swift and simple overall. The office was orderly, and I didn't have to wait long for help. I felt at ease and confident because the team was informed and gave concise explanations. When everything was taken into account, I was quite pleased with the first-rate service and would strongly suggest the Austin office to anyone who needed help flying.