The experience was excellent, and it happened at the British Airways Washington DC Office They were helpful and friendly, guiding me in my flight booking process, as well as answering any question that came my way. Their offices are always clean and comfortable with a nice calming atmosphere. It is not lengthy waiting; they always organize things. I felt they really served me professionally and the comfort they were willing to extend in dealing with my traveling issues. I would recommend this office to anyone flying with British Airways.