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Vietnam Airlines operates from Terminal 1 at Adolfo Suárez Madrid–Barajas Airport (MAD), providing travelers with a streamlined and comfortable experience. Terminal 1 is well-equipped with modern facilities, ensuring a smooth journey from check-in to boarding.​ Upon arrival, passengers are greeted by a spacious check-in area featuring both staffed counters and self-service kiosks. The professional and courteous staff assist in making the check-in process swift and hassle-free. Clear signage throughout the terminal aids in easy navigation to security checkpoints and boarding gates.​ Post-security, travelers can explore a variety of amenities within the terminal. A diverse selection of shops and restaurants caters to different tastes and preferences, providing ample options for dining and last-minute shopping. Vietnam Airlines MAD Terminal clean and well-maintained environment contributes to a pleasant pre-flight atmosphere.​ For eligible passengers, lounge access offers a comfortable space to relax or work before departure. These lounges provide amenities such as complimentary refreshments, Wi-Fi, and comfortable seating, enhancing the overall travel experience.​ Navigating through Terminal 1 is straightforward, thanks to its intuitive layout and clear signage. The gates are easily accessible, ensuring timely boarding and departures. Vietnam Airlines' commitment to punctuality and customer satisfaction is evident in their efficient boarding processes and attentive ground staff.​ Overall, Vietnam Airlines' operations at Madrid–Barajas Airport's Terminal 1 exemplify the airline's dedication to providing a refined and passenger-centric experience, making it a preferred choice for travelers seeking comfort and efficiency.